Regulator guidance

Health Care Complaints Commission: making a complaint (for patients)

Health Care Complaints Commission. Published page, New South Wales.

Version: Page last updated 14 September 2026
Last read: 7 October 2026

The NSW complaints body's page for patients. It says a complaint must be in writing, gives an enquiry line (1800 043 159, toll free in NSW) and describes the online portal, complaint form, email and post routes. The Commission's linked pages say it deals with complaints about all health services and providers in NSW and aims to assess complaints within 60 days.

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ClinicTrace Australia cites this source in 2 records and checks, and tells a clinic holding one of them when the source changes. See it on the register

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